1. How does an alarm signal report to central station?
Your alarm can send signals over a phone line or the internet when connected to an internal router or wirelessly through a GSM/LTE cellular WIFI technology.
2. How do I get my alarm to stop beeping?
Most of the time you can push the code and then push 1 (off) to silence the alarm. Repeat this step to also clear the alarm memory. However, depending on your particular system, this may differ. There are many types of systems and this solution is the most common.
3. What if I accidentally trip off my alarm?
It happens! Don't panic. Simply enter your security code and disarm your system . If your system still doesn’t disarm, press clear and try your code again. You can also call the CMS monitoring station to advise them that you accidentally tripped your alarm. You will then tell the monitoring station your password and account number.
4. What happens when the alarm goes off?
A trained dispatcher will call your home to verify if you have set the alarm off inadvertently by yourself and will ask for your password. If there is no answer or the correct password is not given, the proper authorities will be notified and dispatched to your premises. The monitoring station will proceed by going through the call list for the premises and try to reach the correct point of contact. Once the police have arrived, they will do a perimeter check of the property and look for any visible signs of forced entry. If none is found, they will leave the premise. The alarm will reset itself and the siren will stop sounding. If an actual break-in has occurred, the police will then wait for the key holder and complete a police report.
5. Will my pet set off the motion sensors?
With a Pet immune motion sensor, motion will not be detected. A "pet immune motion sensor" is specifically designed so that a pet under a certain weight (40 to 90 lbs.) will not trip an alarm. This is achieved through a state of the art dual sensor technology (located in the motion device).
6. How long will the installation of my alarm system take?
This can vary depending on the size of the system and accessibility for wiring. Please ask us beforehand and we will be able to give you an estimated time frame.
7. What happens if we lose power?
The system will have a back-up battery during a AC power loss. This battery should last 8 to 12 hours .Once the AC power returns, the battery will begin to recharge.
8. What if I do not have a hardline landline?
Tell our technical support team so that they can arrange for you to have internet and/or cellular GSM/LTE unit installed so that your alarm can communicate effectively with the monitoring station.
Your alarm can send signals over a phone line or the internet when connected to an internal router or wirelessly through a GSM/LTE cellular WIFI technology.
2. How do I get my alarm to stop beeping?
Most of the time you can push the code and then push 1 (off) to silence the alarm. Repeat this step to also clear the alarm memory. However, depending on your particular system, this may differ. There are many types of systems and this solution is the most common.
3. What if I accidentally trip off my alarm?
It happens! Don't panic. Simply enter your security code and disarm your system . If your system still doesn’t disarm, press clear and try your code again. You can also call the CMS monitoring station to advise them that you accidentally tripped your alarm. You will then tell the monitoring station your password and account number.
4. What happens when the alarm goes off?
A trained dispatcher will call your home to verify if you have set the alarm off inadvertently by yourself and will ask for your password. If there is no answer or the correct password is not given, the proper authorities will be notified and dispatched to your premises. The monitoring station will proceed by going through the call list for the premises and try to reach the correct point of contact. Once the police have arrived, they will do a perimeter check of the property and look for any visible signs of forced entry. If none is found, they will leave the premise. The alarm will reset itself and the siren will stop sounding. If an actual break-in has occurred, the police will then wait for the key holder and complete a police report.
5. Will my pet set off the motion sensors?
With a Pet immune motion sensor, motion will not be detected. A "pet immune motion sensor" is specifically designed so that a pet under a certain weight (40 to 90 lbs.) will not trip an alarm. This is achieved through a state of the art dual sensor technology (located in the motion device).
6. How long will the installation of my alarm system take?
This can vary depending on the size of the system and accessibility for wiring. Please ask us beforehand and we will be able to give you an estimated time frame.
7. What happens if we lose power?
The system will have a back-up battery during a AC power loss. This battery should last 8 to 12 hours .Once the AC power returns, the battery will begin to recharge.
8. What if I do not have a hardline landline?
Tell our technical support team so that they can arrange for you to have internet and/or cellular GSM/LTE unit installed so that your alarm can communicate effectively with the monitoring station.